1. What is UnclaimedMoneyDB's return policy?
Our official return policy for all UnclaimedMoneyDB products is as follows:
We have a 100% guaranteed, no-questions asked refund policy, for your most recent charge. If you were charged for three months, and you request a refund, we will give you back the money for the latest charge, not all three.
It is important to note however, a refund is different than a cancellation. Which is described below.
2. What is UnclaimedMoneyDB's cancellation policy for recurring billing products?
The customer may cancel their recurring billing subscription products at any time. By logging in, clicking on account and then cancel subscription. Or by contacting us.
3. What is the difference between a refund and a cancellation?
If a customer requests a refund, the money for the requested transaction is refunded back to the customer. If the refund is for a recurring billing product, then the return policy allows for the most recent payment to be returned. Multiple payment returns can be provided as long as they are within the standard 60 day return period. A refund on a recurring billing product will also result in a cancellation.
If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate a refund - it will only stop any future rebills.
5. How are customer inquiries handled?
We respond to all customer service inquires via our support ticketing help desk. Our support help desk can be found by going to our customer support desk or simply emailing us at firstname.lastname@example.org.
6. What about customers who try to abuse the return policy?
Customers requesting serial or repeated returns will be blocked from making further purchases.
7. Is there any other reason why a sale might be reversed?
UnclaimedMoneyDB has every incentive to keep customers happy by providing quality products and technical support. At times, we may reverse a sale in order to comply with: credit card industry rules, ACH industry rules, PayPal terms of service, US law, and requests from verified US judiciary or law enforcement agents.